Update Date: [9/November/2024]

At SparkleParks, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you visit our website or use our services. By accessing our website or using our services, you consent to the collection and use of your information as described in this policy.

1. Information Collection

We collect and process the following types of personal information:

1.1 Information You Provide

We collect information that you directly provide to us, such as:

Registration and Account Information: When you create an account, we collect your name, email address, password, shipping address, and phone number.
Order and Payment Information: When you make a purchase, we collect billing information, shipping address, payment details (such as credit card information or payment service provider account), and order details. Payment processing is handled through secure platforms, and we do not store your full payment information.
Communication Records: When you contact us, including customer support inquiries, emails, or social media messages, we collect the information you provide, such as your contact details and the content of your communications.
Promotional Participation: When you engage in promotions, fill out online forms, or provide feedback, we collect the information you provide.

1.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect the following information:

Device and Browser Information: Such as your device type, operating system, browser type and version, device identifiers, and IP address.
Usage Data: Including the pages you visit, links you click, browsing time, page stay duration, and navigation paths.
Location Data: If you grant consent, we may collect your geographical location to provide personalized content and services.

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies (such as pixel tags and web beacons) to enhance your experience. We use the following types of cookies:

Functional Cookies: To remember your account settings, preferences, and language for easier use of our site.
Analytical Cookies: To help us analyze website traffic, user behavior, and marketing campaign effectiveness.
Third-Party Cookies: Some advertising and analytics partners may set cookies while you browse our site to help customize ads. You can disable these cookies in your browser settings, but this may affect your experience on our website.

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Order Processing and Customer Service

Order Management: To process and complete your orders, including order confirmation, shipping notifications, tracking, and returns handling.
Customer Support: To provide after-sales support and address any inquiries regarding your order, complaints, returns, or refunds.

2.2 Improving Products and User Experience

Data Analysis: To analyze user behavior to improve our website, services, and products. We use anonymized data to understand and optimize the user experience.
Personalized Recommendations: Based on your preferences and browsing history, we recommend personalized products to enhance your shopping experience.

2.3 Marketing and Promotions

To send you promotional offers, discounts, and personalized recommendations (with your consent).
You can unsubscribe from marketing communications at any time via the “unsubscribe” link in emails or by contacting customer support.

2.4 Legal Compliance

To comply with legal, regulatory, and compliance requirements and, when necessary, to share your information with government authorities or law enforcement.
To protect our rights and ensure user safety by preventing fraud or illegal activities.

3. Information Sharing

SparkleParks does not sell or rent your personal information to third parties. However, we may share your information in the following situations:

3.1 Sharing with Service Providers

We work with trusted third-party service providers to help us run our business, including:

Payment Processing: To securely process your payments through platforms like Stripe, PayPal, etc.
Shipping and Delivery: To share order information with shipping carriers for product delivery.
Data Analytics and Marketing: To collaborate with third-party analytics platforms (like Google Analytics) and marketing partners to track performance and improve our marketing strategies.

These service providers can only access your data to perform the necessary tasks on our behalf and are required to comply with confidentiality agreements.

3.2 Legal Requirements

We may disclose your information to comply with legal requirements or to protect our rights and interests, such as in response to legal requests or court orders.

4. Data Protection and Security Measures

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

SSL Encryption: We use SSL (Secure Sockets Layer) encryption technology to ensure the security of your payment and personal information during transmission.
Data Minimization: We collect and process only the minimum amount of data necessary to fulfill our business purposes and legal obligations.
Access Control: Only authorized employees have access to sensitive information, and all employees are bound by confidentiality agreements.
Audit and Monitoring: We regularly review our security practices and conduct internal and external security audits to ensure compliance with industry standards.

While we strive to protect your information, no system is completely secure. If you become aware of any security breaches or data risks, please contact us immediately.

5. Your Privacy Rights

Under applicable laws, you have the following rights regarding your personal information:

5.1 Access and Update

You have the right to request access to the personal information we hold about you and to request corrections of any inaccuracies. You can update your information through your account settings or by contacting us.

5.2 Right to Deletion and Withdrawal of Consent

Deletion Requests: You can request that we delete your personal information, subject to legal and contractual obligations.
Withdrawal of Consent: For data processing activities based on your consent (such as marketing), you can withdraw your consent at any time, and we will cease such activities.

5.3 Data Portability

You have the right to request a copy of your personal information in a commonly used, machine-readable format, and to transfer it to another service provider.

5.4 Right to Lodge a Complaint

If you believe your privacy rights have been violated, you have the right to file a complaint with the relevant data protection authority.

6. Data Storage and Retention

We store your personal information on secure servers and retain it only for as long as necessary for the following purposes:

Order and Transaction Information: Order records and transaction data are typically retained for up to 7 years for legal compliance, accounting, and audit purposes.
Account Information: Stored as long as you have an active account. After account termination, information will be deleted or anonymized according to applicable laws.
Marketing Records: Retained for as long as you agree to receive marketing communications, or until you withdraw your consent.

7. International Data Transfers

Your personal information may be transferred, stored, and processed outside of your country of residence, including in countries with data protection laws that may differ from your own. In such cases, we will ensure that appropriate safeguards are in place to protect your information, such as through data transfer agreements (e.g., Standard Contractual Clauses).

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or store personal information from children under 13. If we become aware that we have unintentionally collected such information, we will take immediate steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. If the changes materially affect your rights, we will provide clear notice of the updates. Continued use of our website after changes are made indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]