Effective Date: [9/November/2024]

At SparkleParks, we strive to deliver your orders quickly and efficiently. Please read our Shipping & Delivery policy below to understand how we process and ship your orders.

Order Processing Time

Order Processing: All orders are processed within 1-3 business days after the order is placed, excluding weekends and holidays. Once your order is processed, we will send you an email with tracking information (if applicable).
Processing Delays: During busy periods, such as holidays or sales events, processing may take slightly longer. We appreciate your patience.

Shipping Methods and Costs

We offer a variety of shipping methods to suit your needs. The shipping cost depends on the weight, dimensions of your order, and your delivery location.

Order Tracking

Once your order is dispatched, we will send you an email with tracking information (for orders that include tracking) so you can follow your package’s journey.
Please note that tracking information may take up to 24 hours to update after being dispatched.
If you have not received tracking information within 2 business days of receiving your shipping confirmation, please contact us at [email protected] for assistance.

Shipping Issues and Delays

While we aim to deliver your order within the estimated time frame, shipping delays may occur due to circumstances beyond our control, such as weather, holidays, or carrier issues.

Lost or Missing Packages

If your package is lost or delayed in transit, please contact us within 7 days of the expected delivery date. We will investigate and work with the carrier to resolve the issue.
We are not responsible for lost or stolen packages marked as delivered by the carrier. If you believe your package was delivered but you did not receive it, please contact the carrier directly or report it to us so we can assist.

Incorrect Shipping Address

Please ensure that the shipping address provided at checkout is correct. If there is an error in the address, please contact us immediately at [email protected]. We can correct the address as long as the order has not been shipped.

Shipping Notifications

You will receive notifications at the following stages:

Order Confirmation: After your order is placed.
Shipping Confirmation: When your order is shipped and tracking information is available.
Delivery Confirmation: Once your package has been delivered (if applicable).

Please make sure to provide an accurate email address so that you can receive these updates.

Resolving Delivery Issues

If you experience any delivery issues, such as delays, damage, or incorrect items, please contact us immediately at [email protected]. We will investigate the situation and assist you in resolving the problem as quickly as possible.

Contact Us

If you have any questions about shipping or delivery, feel free to contact us:

Email: [email protected]

Important Notes

Delivery times are estimates and may vary due to weather, holidays, or carrier delays.
We are not responsible for any customs duties, taxes, or fees imposed by the destination country.
If you have any questions about your order or shipment, please feel free to contact us. We’re happy to assist!